The Technology Helpdesk is used for staff to report technology related issues they are having in the district. District 152 uses School Dude to report all technology related issues. Step by step instructions can be found below if you have not already started using School Dude.
Please note, if you do not select all of the necessary ticket components, your request may be delayed.
When you create a new ticket, you must make a selection from all of the following: Work Type, Location, Area/Room Number and Description.
The most common omissions are Location and a detailed Description. If the location is missing, your ticket may not be assigned to a technician, this will cause a delay. If you do not include all of the necessary information in your description, this may cause a delay.
Directions for accessing School Dude:
Go to the School Dude website and select the Forgot Password option. Enter your Harvey email address and submit. You should receive an email with instructions on creating your password.
Once you are at the login screen, enter your login name and password. Select Help Desk from the drop down menu.
Enter your login name and your newly created password.
From the Go To drop down menu, select Help Desk and Sign In.
School Dude will open to the New Ticket page.
Select Work Type, Location, Area/Room Number add a Description of the issue you are reporting.
After completing above sections of the Ticket, click on Create Ticket. Based on your location and the work type, your ticket will be directed to one of our technicians.
Once you have created a ticket, you can log into your account at any time and select the My Tickets tab to check the progress of your request. The URL for School Dude is located at the bottom of your Welcome Message.